A therapist calls off at 6:52am. Baa already found a sub.

Every gap in the schedule, handled by text.

• Call-offsBaa texts the staff who fit, and the first yes gets the session.
• Running late or leaving earlyBaa covers the gap when it's long enough to matter.
• Family cancellationsThe session comes off the schedule, and that staff member is offered another one.
• Time off aheadStaff text ahead, and Baa starts covering that day right away.
• School noticesThe school, and the teacher if you add one, gets an email saying who's coming, with clearances attached.

The nudges your office used to send by hand.

• Session notesOpen notes come numbered, and staff reply with the ones they finished.
• Completing sessionsA text after each session to complete it in your EMR the same day.
• Night-before scheduleA reminder to schedule tomorrow's sessions.
• TimesheetsA reminder the morning they're due.
• Schedules by textStaff ask what they have tomorrow. No app, no login.

A month of supervision, booked and documented.

• Booked in one textA BCBA or BC-ABA texts once, and Baa finds times after each BHT's last session.
• Group supervisionInvites with your meeting link, and reminders the day before.
• Forms signed on the phoneAfter each meeting, the BCBA or BC-ABA fills in and signs the form from a texted link. Then the BHT reads it and signs with a finger. No printing or scanning.
• Ready for auditsEach staff member's monthly history, in one download.

Deadlines and limits, tracked before they become problems.

• AuthorizationsUnits counted by billing code, including 97151 reassessment units on a renewal, with a heads-up before a client runs over.
• Treatment plans6-month plans and reauthorizations tracked from the last parent signature.
• ClearancesRenewal reminders, and Baa never offers a session to someone who isn't cleared.
• Annual trainingReminders before each person's own due date.
• Insurance notesEach insurer's authorization rules in one place, started from a built-in library of Pennsylvania payers.

Know what an auditor would find, before they do.

• A weekly audit checkBaa checks what a Pennsylvania IBHS auditor looks at: supervision and direct observation, training hours, clearances, licenses and certifications, treatment plans and client record dates.
• What would be cited comes firstEach item says what's wrong in plain words, with the fix one click away.
• Staff files filed for youDrop a folder of certificates and signed forms, and Baa files each one under the right person. Clearances and anything it isn't sure of wait for a person to check.
• Missing paperwork, asked for by textBaa texts the staff member a link to upload it, and files it when it arrives.
• An audit packet in one downloadEach person's records, ready to hand over. Every sign-in and change is recorded in the audit trail.

Know which sessions got paid, without opening every EOB.

• Payments matched for youYour payers' 835 files and payment PDFs are matched to your sessions: paid, paid less, denied or still waiting.
• Follow up firstDenied, paid less and no payment after 45 days, with the reason in plain words.
• Why it didn't matchEach payment that found no session says why, like a day with no billing export uploaded yet.
• See what changedAfter each upload, the totals count up or down, so you see what that upload did.
• Your real ratesWhat each insurer pays per unit, worked out from your own payments, next to the rates you saved.

Less paperwork for the people running the agency.

• Payroll prepYour EMR's payroll summary becomes your payroll company's hours file, with every change listed.
• Eligibility remindersOn the 1st and 15th, for whoever you assign.
• Monday summaryLast week at a glance, in your inbox.
• Your rulesWho gets asked first, how long Baa waits, and whether a sub can go into overtime.
• Logins by roleOwner, clinical director and scheduler, each seeing only what they need.